OKM Network Requirements

This relates to the setup article for the OKM. IR4 and OKM Setup – InVue Help Center

DHCP:

• Get a DHCP address.
  
  • Must be able to acquire an IP via DHCP.
• Access InVue DNS server
  • Will look up CNAME for NNNNN.tenant.invue-am.com where NNNNN is the Installer Code
• Can access LIVE Access URL given to the customer.
  • Uses port 443/8443
• Firmware updates
  • must be able to access https://storage.googleapis.com
  • Uses port 443/8443

Static IP:

• Static IP address
  • Must have a designated static IP assigned by the IT team.
• Access InVue DNS server
  • Will look up CNAME for NNNNN.tenant.invue-am.com where NNNNN is the Installer Code
• Can access LIVE Access URL given to the customer.
  • Uses port 443/8443
• Firmware updates
  • must be able to access https://storage.googleapis.com
  • Uses port 443/8443

Finding Deployment URL from Installer Code

Let's do a DNS lookup of the deployment URL in a Windows command shell using the installer code!

This will also help us check if we can reach the URL from your connection, specifically through the ethernet port.

Steps:

1. Get ready to connect your PC to the Ethernet cable that was plugged into OKM.
2. It's time to open up the CMD window on your laptop/PC.
3. Let's execute the CMD: nslookup -type=CNAME <installer_code>.ir4.lb.invue-am.com
   1. Don't forget to replace it with the specific installer code for the environment you are testing.

Example:

C:\>nslookup -type=CNAME 21233.ir4.lb.invue-am.com
Server:  INVUE211.Omega.local
Address:  192.168.21.121

Non-authoritative answer:
21233.ir4.lb.invue-am.com       canonical name = testtest.invue-am.com

Trace Route Test

This tells us the route that the OKM is taking to get to the server.

Windows: tracert 21233.ir4.lb.invue-am.com

MAC: traceroute 21233.ir4.lb.invue-am.com

Ping Test

This tells us if the OKM can get out and what IP it is pulling from the DNS to get out of the network.

Windows & MAC: ping 21233.ir4.lb.invue-am.com