Issue: One Padlock is not opening but all others are working fine.
A common issue here is that there is tension on the Padlock shackle arm. Pulling force on the arm trying to pull it out. When this occurs the lock will not disengage.
Turn the Padlock so that the cable or fixture is not putting pressure on the arms of the Shackle.
The padlock should now unlock.
The locking Arm has been stuck and did not complete its rotation.
Moving the shackle up and down a few times can reset the locking arm. Then keying the lock will work to unlock it.
Issue: The Padlock will not lock after unlocking.
The OneKey was pulled out too quickly not being able to provide full power to the lock.
Put the OneKey back in the lock and press the button to unlock it. Leave it in the padlock until the device beeps with the success beep. Remove the OneKey. The Lock should now be able to lock.
Issue: The Padlock waits for seconds before the red light and knack knack sound
The motor on the padlock has failed.
Reach out for support. Make sure to have the 4-digit Date Code in the ticket.