Product Warranty Statement:

Unless otherwise stated in your contract the following applies:

InVue warrants that if, within one (1) year of purchase, should there be a defect in material or workmanship, and if, in the judgment of InVue, the product has received normal use and care, and if no damage or wear has resulted from abuse, neglect, misuse, tampering, or accident, the product will be repaired or replaced free of charge, as determined by InVue in its sole discretion. All claims of defects shall be made in writing no later than ten (10) business days after discovery thereof. THIS WARRANTY IS MADE IN LIEU OF ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE. ALL OTHER WARRANTIES ARE EXCLUDED. The product is not a sale of consumer goods and is for commercial or business use only.

INVUE’S ONLY OBLIGATION SHALL BE TO REPAIR OR REPLACE SUCH PRODUCTS PROVED TO BE DEFECTIVE. INVUE SHALL NOT IN ANY WAY BE LIABLE EITHER IN TORT OR IN CONTRACT FOR ANY LOSS OR DAMAGE, DIRECT OR INCIDENTAL, OR CONSEQUENTIAL, ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCTS. IN NO EVENT SHALL INVUE’S LIABILITY EXCEED THE PURCHASE PRICE OF ANY PRODUCT.

See website: InVue Product Warranty Information

See the Warranty Process below.

If it is suspected that an lnVue product has failed to comply with the above warranty, it is recommended that the following steps be taken.

• Contact lnVue Tech Support at 1-888-554-6883 opt 1 or email techsupport@invue.com for assistance with issue resolution and/or troubleshooting.
• Tech Support will work with you to troubleshoot the issue with your product.
• Once Tech Support has validated the product is not performing properly and it is likely that a warrantied failure has occurred, a warranty replacement order will be issued to the customer.
• The customer may be required to return the non-conforming part(s) to InVue for evaluation by our QA team if the ticket gets escalated. 
  • If this is the case InVue will cover the shipping costs.
  • Replacements will be shipped once bad hardware is inbound to InVue on tracking.