Partner Notification – Batch Incidents

Introduction

Definition: A manufacturing batch incident is a confirmed issue affecting one or more production batches that may impact product quality, performance, availability, or customer experience and requires notification, investigation, and corrective action.

The intent is to provide timely, clear communication so partners can take appropriate action with customers and minimize disruption.

When You Will Be Notified

You will be notified when a confirmed batch-related issue may impact product performance or customer experience.

What You Can Expect

Notifications will outline affected products, the issue, customer impact, and required actions.

Information Provided

Each notice includes affected product and batch details, issue summary, potential impact, required actions, next steps, and support contacts.

Your Role

Identify impacted inventory and customers, follow the recommended actions, and use the provided guidance for customer communication.

Our Commitment

We will provide updates within 48–72 hours, continue communication through resolution, and share final closure.

Support

Our tech support team can assist with questions, escalations, or customer-specific needs.

Partner Action Checklist

• Review the affected product and batch details
• Identify impacted inventory and customers
• Follow the recommended actions provided
• Notify your customers using provided guidance
• Contact tech support for any issues or escalations