MagStand – Frequently Asked Questions (FAQ)

1. Why isn’t my device charging even though the charger is plugged in?

Ensure the sensor notch is placed correctly on the phone using the alignment tool.

2. Why is my device chirping?

This usually indicates a low or faulty battery. Replace the battery.

3. Why isn’t the SDC resetting after five plunger presses?

MagStand resets slower than other Zips products. Perform 5 presses evenly over 15 seconds (one press every ~2.5 seconds). Other products reset in 5 presses over 10 seconds.

4. The charger head feels loose on the stand — what should I do?

Remove the charger and tighten the screw that attaches the head to the stem.

5. Is it normal for the charger and device to feel hot during use?

Yes, a slight warmth is normal. The charger and device may feel warmest around 60% charge but should cool down after reaching 80%. It should not cause discomfort or pain.

6. Can I use MagStand with other Qi-charging compatible devices?

No. The system is only compatible with scripted MagSafe iPhones.

7. What should I do if the sensor notch falls off or causes a false alarm?

Ensure proper sensor prep: use the polish kit before attaching the sensor, let it sit for 24 hours before applying force, and consider using the LSE plate if needed.