InVue Portal - Quick Guide

This article outlines how to use the InVue desktop website to manage devices, control user access, and monitor security activities. It covers login procedures, activity tracking, profile management, and device enrollment.

Key Highlights-

• Each customer is now called a “Tenant”
• Option to see current PIN for users – Permissions need to be enabled
• New activity tab shows audit log history
• Option to filter multiple categories that are tailored to the tenant's needs.                                      

Logging In-

To log into the web version, please go to:  InVue Portal 

• For store users: work email (Until another option is enabled for “Profile ID”)
• Support Users: work email + tenant ID (Johnsmith+XXXX@work.com) (X is tenant ID)
• Password 

• Mobile log in-
  • “InVue mKey” in the app store (“Intermin” app)
  • Press version text 10 types to switch environments

• Select from the drop down

• Log in with your portal credentials.
• No SSO currently- Targeted availability July 9th  to 11th 

Activity Tab-

• History date range defaults to the last three days
• Option to filter by different types of activities and dates

• You can now export data to Excel based on the activity/date range and filtering you select

Profile Tab-

• List of all Tenant users now called profiles (Not always individual people)
• Option to search profiles or filter per requirements needed
• New temporary password creation- Tied to the alternative method for setting up users of issuing “Profile ID” instead of using email.
• Option to see current PIN for users (If permissions are enabled)

• Adding profiles:
  • Option to add single user or multiple

To add individual users:

•   Name – No longer divided by first and last name
• Role Selection- Select from the drop down
• Profile ID - A unique identifier (e.g. email) used to sign in
• Email Address- (If email is being used for setting up users and enabling them to self-reset)

• Temporary password- Admin created password.  

      

• Group- Access groups (Vary by location)

  -If the profile is created successfully, the user will get an “Profile saved” message

Devices Tab-

• List of all devices for the Tenant
• Tenants are encouraged to name devices right after enrollment- Good to name based on location and/or merchandise secured. 

Adding Devices:

• For mobile app enabled devices- Always best to enroll a device via the mKey Application (Does not apply to the OKM)
• Non-Mobile app enabled devices are enrolled via key and OKM

Adding a device in portal:

• Tap to scan device
• New device will show as “New Device”
• Log into the portal to rename
  • Click the “New Device”
  • Update name as needed

• Select “Update Device” to save

   

-OKM’s need to be added in the portal first:

• Serial number is needed to add the device
  • Serial number is 0203 followed by the MAC address printed on the back of the OKM (0203CC1FC404xxxx)
• Select “Add Device”

• Enter desired “Device Name” and Serial Number
• Select “Add Device”
• Screen will show
  • Device name
  • Serial Number
  • Device Type
  • Access Category
• Please select the group and “Update Device”

• New device will show under the list of devices
• You can now program the OKM with the Enrollment / Installer PIN
• Enrollment / Installer PIN is the same for ALL Tenants in an environment
  • PIN for Production: 48499

Additional Notes:

• NULL OKM- Will appear when there is no data added for the Tenant
  • Categories need to be added prior to OKM enrollment
  • The OKM will operate best once a device and a profile have been set up.
• 404 Error- There is no data to be received from the connected solution (Portal)
• If you are using a Demo Environment, the enrollment / Installer PIN is: 110225