InVue Portal OKM Setup/Troubleshooting

Setting up the OKM:

• Log into https://portal.invue.com/ with your site credentials
• Head to the devices area
• Click "Add Devices" at the top right
• Enter the name of the device as well as the numbers 0203 followed by the mac address (ex: 0203cc1fc4040879)
  • The OKM should show up in the devices list now, if not check the network connection and the 0203 mac address combo you entered
• In the Devices list, click on the OKM and assign the appropriate groups to the device
  • Both group fields must have selections in them in order for the OKM to work
    • Example:
      

The custom named groups "Toreo" and "Universidad" need to not only be populated with different stores and departments beforehand, but there must be selections in both areas assigned to the OKM in order to function. These names will be different depending on the store but the process is still the same.

A properly setup OKM in Portal should look like this:


Things to note:

• Once this is done the OKM should start moving through the appropriate setup steps. Make sure to follow along to this guide and use the installer pin 48499 for Production tenants: OneKEY Manager Install Guide – InVue Help Center
  • Follow all steps, and then you should be able to sync your keys and setup your devices!
     
• Currently there is ongoing issue where OKM would show a 401 or 403 Error post Power cycle/Factory Reset/Firmware update - Solution and information about this issue could be found here: OKM Fails to Reconnect to Portal post Power Cycle/Factory Reset/Firmware update - Error 401/403 – InVue Help Center