Summary

This guide provides step-by-step instructions for installing the OneKEY Manager (OKM) and connecting it to LIVE Access using either Auto Connect (DHCP) or Manual Connect (Static IP).

Applies To

• OneKEY Manager (OKM)

• LIVE Access Platform

• All supported hardware models and firmware versions

• Windows/Mac networks with internet access

Details

Before starting the setup process, ensure you have all necessary components and network permissions. This includes the OKM device, power and Ethernet cables, and appropriate network access configured by your IT department.

Required Components:

• OneKEY Manager (OKM)

• Power adapter with USB Micro cable

• Ethernet cable

• Internet access

Network Requirements:

• Outbound port 443 allowed to your LIVE Access URL (e.g., https://techservice.invue-am.com)

• For manual IP setups:

  • IP Address

  • Netmask

  • Gateway MAC Address

  • Static Server IP Address

  • Server Port Number

Steps / Instructions

Initial Setup

1. Place the OKM at its permanent location.

2. Connect the power cable.

3. Connect the Ethernet cable to an internet-enabled port.

4. The device will automatically power on and begin booting.

Language & Installer Code

5. Select your language.

6. Choose “YES” when asked if you have an installer code.

7. Enter the installer code provided by Customer Support or found in LIVE Access under:
   Settings > Customer Profile > KAS/OKM Enrollment PIN.
   

Now we either connect to LIVE Access via Auto Connect (DHCP) or Manual Connect (Static IP)

Connecting to LIVE Access

This can be done by your manager or Admin, or you can reach out to us directly below the options.

1. Log in to the LIVE Access URL. (Example: https://invue-customer-service-sso.invue-am.com)
2. Navigate to the KAS/OKM Tab on the left.
3. Find the New OKM by the Name (By default this is the Serial Number of the device.) and MAC Address of the OKM.
4. Click on the name to bring up the menu.
5. Assign the OKM to the site you wish to use this in.
6. Click the Connected button.

Expected Results

The OKM should display a successful connection screen and appear as “Connected” in the LIVE Access dashboard under the correct site.

Additional Notes / Tips

• OKM firmware updates may cause brief delays during setup.

• Ensure your IT team has opened necessary firewall ports before beginning.

• For assistance, contact InVue Support:

  • support.invue.com

  • 1.888.55.INVUE (+1.704.752.6513)

  • techsupport@invue.com

Return to the OKM

This will bring you to the question of "Are you currently using InVue OneKEY at your site?"

1. 1. Select YES if you do.

      1. If YES, then it will ask you to place your existing OneKEY on the dock.
         1. 
      2. It will then say, "Syncing with OneKEY", followed shortly by "Success".
      3. At this point the screen will move to "Waiting for OneKEY". You are now able to check out keys at this site.

   2. Select No if you do not.

      1. If NO, you will then have it ask you to create a new site code automatically. Select YES.
         1. 
      2. After this it will say, "New Site Code Created".
      3. At this point the screen will move to "Waiting for OneKEY". You are now able to check out keys at this site.

Summary

This article provides step-by-step instructions on how to install the OneKEY Manager (OKM) in Offline mode, without connecting to InVue's LIVE Access service. This setup is useful for locations not using centralized key management.

Applies To

• OneKEY Manager (OKM): The primary device used to manage OneKEYs locally.

• Power Adapter with USB Micro Cable: Required to power the OKM.

• OneKEY: Security key used to access secured merchandise or displays.

• Offline Mode: Configuration mode for standalone operation, not requiring LIVE Access.

Steps / Instructions

1. Gather Required Hardware:

   • OneKEY Manager (OKM)

   • Power adapter with USB Micro cable

2. Power On the Device:

   • Connect the power adapter to the OKM.

   • The device will boot automatically.

3. Initial Setup:

   • Select your preferred language on the welcome screen.

   • When prompted, select “NO” to the question about having an installer code to enable Offline Mode.

4. Site Association:

   • When asked, "Are you currently using InVue OneKEY at your site?"

     • If YES:

       • Place your existing OneKEY on the dock.
         

       • The screen will display "Syncing with OneKEY", then "Success".

       • The device will move to "Waiting for OneKEY", indicating it's ready for use.

     • If NO:

       • You will be prompted to create a new site code.
         

       • Select YES to generate it automatically.

       • The screen will display "New Site Code Created", followed by "Waiting for OneKEY".

How it Works

In Offline Mode, the OKM operates independently, without syncing to a central server. It uses either an existing OneKEY to sync site data or creates a new site code locally for new installations.

Use Cases / Examples

• New Store Setup: Enables local key checkout without requiring a networked connection.

• Temporary Installations: Ideal for pop-up shops or test environments.

Testing / Validation

• Confirm the OKM displays "Waiting for OneKEY" after setup.

• Insert a OneKEY and verify that it can be checked out without errors.

Known Issues / Limitations

• No centralized reporting or key tracking in Offline Mode.

• Site codes cannot be synced across multiple locations.

Related Articles/References

• [InVue OneKEY Manager User Guide (if available)]

• [How to Transition OKM to LIVE Access Mode]

• [Troubleshooting OneKEY Docking Issues]