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OneKEY Manager Install Guide

Chris Wooten
  • Updated

Install OneKEY Manager (OKM) and Connect to LIVE Access

Make sure that you have all the parts that you need to complete this process.

    1. OneKEY Manager (OKM).
    2. Power adapter with USB Micro cable.
    3. Ethernet cable.
    4. Access to the internet.
      1. Firewall rules for your IT team:
        1. Allow outbound connections on port 443 to your URL
        2. EXAMPLE URL: https://techservice.invue-am.com
    5. For manual IP connections make sure you have the following.
      1. IP Address.
      2. Netmask.
      3. OneKEY Manager Gateway.
      4. Static Server IP Address.
      5. Server Port Number.

Now that you have the parts required let's get things set up.

  1. Place the OKM where it will be stationed.
  2. Plug in the power cable.
  3. Plug in the ethernet cable that is connected to the internet.

Once the power is connected the device will boot up. Follow the directions below.

  1. Select your language.
  2. Select "YES" if you do have an installer code. Then enter the installer code. 
    1. This should be provided by Customer Support but can also be found in LIVE Access by your admin or manager.
      1. Go to Settings > Customer Profile. It Is labeled in LA as KAS/OKM Enrollment PIN.

Now we either connect to LIVE Access via Auto Connect (DHCP) or Manual Connect (Static IP)

AUTO Connect (DHCP)

  1. By Selecting this you allow your router and DNS to find your LIVE Access Server.
  2. You should see the connection screen look like this. On older models you will see the second screen.
    1. Media
  3. If you are on the older model, then you will have to wait at least 3 to four minutes for the OKM to do a firmware update.
    1. Let the OKM reset itself. until you see this screen.
  4. Once you do you will need to go into LIVE Access to connect the OKM to the Site you want it to work with.

Manual Connect (Static IP)

  1. Key in the IP Address.
  2. Key in the Netmask (Subnet).
  3. Key in the Gateway MAC address on the OKM.
  4. Key in the Static IP address for the Gateway OKM.
  5. Key in the OKM Server Port Number.
  6. Key in the first DNS Server IP.
  7. Key in the second DNS Server IP.

At this point, you should see a connecting screen similar to this. If you do not you may have entered the information incorrectly.

Connecting to LIVE Access

This can be done by your manager or Admin, or you can reach out to us directly below the options.

  1. Log in to the LIVE Access URL. (Example: https://invue-customer-service-sso.invue-am.com)
  2. Navigate to the KAS/OKM Tab on the left.
  3. Find the New OKM by the Name (By default this is the Serial Number of the device.) and MAC Address of the OKM.
  4. Click on the name to bring up the menu.
  5. Assign the OKM to the site you wish to use this in.
  6. Click the Connected button.

Return to the OKM

This will bring you to the question of "Are you currently using InVue OneKEY at your site?"

    1. Select YES if you do.

      1. If YES, then it will ask you to place your existing OneKEY on the dock.
      2. It will then say, "Syncing with OneKEY", followed shortly by "Success".
      3. At this point the screen will move to "Waiting for OneKEY". You are now able to check out keys at this site.

    2. Select No if you do not.

      1. If NO, you will then have it ask you to create a new site code automatically. Select YES.
      2. After this it will say, "New Site Code Created".
      3. At this point the screen will move to "Waiting for OneKEY". You are now able to check out keys at this site.
    1.  

Install OneKEY Manager (OKM) Without Connecting to LIVE Access

Make sure that you have all the parts that you need to complete this process.

  1. OneKEY Manager (OKM)
  2. Power adapter with USB Micro cable.

 

Once the power is connected the device will boot up. Follow the directions below.

    1. Select your language.
    2. Select "NO" you do not have an installer code, this sets the OKM up in Offline mode.
  1.  

This will bring you to the question of "Are you currently using InVue OneKEY at your site?"

    1. Select YES if you do.

      1. If YES, then it will ask you to place your existing OneKEY on the dock.
      2. It will then say "Syncing with OneKEY", followed shortly by "Success".
      3. At this point, the screen will move to "Waiting for OneKEY". You are now able to check out keys at this site.

    2. Select No if you do not.

      1. If NO you will then have it ask you to create a new site code automatically. Select YES.
      2. After this, it will say, "New Site Code Created".
      3. At this point, the screen will move to "Waiting for OneKEY". You are now able to check out keys at this site.

 

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