Why am I unable to check out OneKEY using a Key Authorization Station (KAS) and LIVE Access?

If you are unable to check out keys, first check if your KAS is online within your LIVE Access web application. 

Note: The KAS does not need to be online to check out keys. It only needs to be online if you have one of the following:

1. Added a new user to your system
2. Made changes to an existing user in your system

If you have done one of the above and cannot check out a key, please follow the steps outlined in the following article: Live Access Key Authorization Station (KAS) Offline

If you are following this process with a PIN that has not been updated recently: 

1. To the right side of the KAS, there is a black adhesive covering. Peel this piece back to reveal a USB-A Port.
2. Use a USB-A to Micro-USB cable (ex. Phone Charger) and plug the USB-A end to the USB-A port of the KAS
3. The MicroUSB can plug into the key and you should be able to proceed with entering your PIN to check out as normal 
4. Call InVue Customer Service at 888-554-6883, Opt. 2 as soon as possible to report this issue

Note: Customer Service should check to see if there is any physical damage to the KAS MicroUSB. If so, a replacement KAS needs to be sent as soon as possible if within warranty.