How to Troubleshoot a Frozen or Black Screen on Your OKM Display

Introduction

If your OKM’s display freezes or shows a black screen, this can disrupt its normal operation. A simple restart often resolves the issue. Additionally, keeping your OKM firmware up to date prevents this problem from recurring.

Symptoms or Problem Description

You may notice the following:

• The OKM display becomes unresponsive or frozen.
• The screen remains black, showing no activity.

Causes

• A temporary glitch or freeze in the OKM system.
• Firmware issues that were addressed in a recent update.

Step-by-Step Troubleshooting

Step 1: Remove Cables

1. Disconnect the power cable from the OKM.
2. Disconnect the ethernet cable from the OKM.

Note: The screen may continue displaying the frozen image due to the OKM’s internal battery.

Step 2: Wait Before Reconnecting

• Wait for 15–30 seconds to allow the system to reset fully.

Step 3: Reconnect Power

1. Plug the power cable back into the OKM.
2. The OKM should boot up without issues.

Additional Tips and Notes

• Firmware Update: This issue was resolved in a firmware update. Ensure that your OKM is running the latest firmware to avoid similar problems in the future.
• Ethernet Connection: After restarting, reconnect the ethernet cable to restore network functionality.

When to Escalate

• If the OKM does not restart or continues to freeze, contact technical support for assistance.
• If updating the firmware doesn’t resolve the issue.

Conclusion

Restarting your OKM and ensuring it has the latest firmware are key steps to resolving a frozen or black screen issue. If problems persist, don’t hesitate to reach out to technical support.