Introduction
If your OKM’s display freezes or shows a black screen, this can disrupt its normal operation. A simple restart often resolves the issue. Additionally, keeping your OKM firmware up to date prevents this problem from recurring.
Symptoms or Problem Description
You may notice the following:
- The OKM display becomes unresponsive or frozen.
- The screen remains black, showing no activity.
Causes
- A temporary glitch or freeze in the OKM system.
- Firmware issues that were addressed in a recent update.
Step-by-Step Troubleshooting
Step 1: Remove Cables
- Disconnect the power cable from the OKM.
- Disconnect the ethernet cable from the OKM.
Note: The screen may continue displaying the frozen image due to the OKM’s internal battery.
Step 2: Wait Before Reconnecting
- Wait for 15–30 seconds to allow the system to reset fully.
Step 3: Reconnect Power
- Plug the power cable back into the OKM.
- The OKM should boot up without issues.
Additional Tips and Notes
- Firmware Update: This issue was resolved in a firmware update. Ensure that your OKM is running the latest firmware to avoid similar problems in the future.
- Ethernet Connection: After restarting, reconnect the ethernet cable to restore network functionality.
When to Escalate
- If the OKM does not restart or continues to freeze, contact technical support for assistance.
- If updating the firmware doesn’t resolve the issue.
Conclusion
Restarting your OKM and ensuring it has the latest firmware are key steps to resolving a frozen or black screen issue. If problems persist, don’t hesitate to reach out to technical support.
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