Live Access Key Authorization Station (KAS) Offline

If your KAS is offline, LIVE Access is not showing any recent audit information, and/or you are unable to check out keys with a new PIN this could be due to your KAS being offline.  

1. Confirm that the Key Authorization Station (KAS) has a solid, green LED on the front of the device
2. Log in to LIVE Access and click KAS on the side menu
3. Confirm that the KAS shows that it is online

If This is true then verify if the user is enabled in Live Access

Check out the article: LIVE Access LIVE Access: Cannot Check Out Keys – InVue Help Center

If the KAS is slowly flashing and shows offline in LIVE Access, follow the following steps: 

1. Disconnect both power and ethernet for a few seconds.
2. Reconnect power and wait for the solid, green LED on the front of the KAS
3. Plug in ethernet. The KAS should start flashing slowly once more then go solid green once completed.