Troubleshooting the OneKEY Manager (OKM)

Knowing the Connection Screen

If you are having issues getting your OKM Online it is important to know what the terms for the connection screen mean.

• Installer Code:
  • Make sure that the installer code matches the one for your Store. Your Manager should have this information. If not Contact or Call Tech Support.
• Link:
  • This tells you if the OKM is talking on the Internet. If this is saying down it means your Ethernet cable is not working. Could be your internet is out or the port that it is connected is not working.
• OKM IP Address:
  • If on DHCP connection this could be blank if your network is not giving it an IP address.
  • Manual: This will always show the IP.
• Server:
  • In older Versions this used to say AM.
  • This is the status of the LIVE Access Server.
  • If it says known it means it has reached out to the LIVE Access environment. If Unknown then it may be that the Installer code is not accurate, or that LIVE access is down.
• Last GET
  • This tells how long it has been since the OKM has gotten information from the LIVE Access server. If this is blank or it has been a long time it could be that the network is down.
• GET response These are HTTPS codes that tell the OKM if the requests are successful or not.
  • If you are seeing anything other than 200 or 204 please reach out to Tech Support. 
  • 200 OK
  • 204 No Content
  • 400 Bad Request
  • 503 Service Unavailable
• Last POST:
  • This is the Last time the OKM was able to send data out to LIVE Access. If the above inforomation is correct this could mean your network is not allowing the OKM to send Audit logs back to LIVE Access.
• POST response:
  • If you are seeing anything other than 200, please contact Tech Support.
  • 200 OK
  • 400 Bad Request
  • 503 Service Unavailable
• Audit Records:
  • These are the number of Audit records from keys that the OKM has stored that it is trying to send to LIVE Access. If you have a large number of these it could be that the device is not connected.
• Asset Records:
  • Number of assets (devices, locks, etc.) stored in OKM
  • If this is zero then there may be another issue going on with the OKM See below.
• User Records
  • Number of users stored in OKM