IR1 OneKEY to IR4 OneKEY

Last Updated: May 22, 2025
Applies To: IR1 OneKEY, IR2 Programming Station, IR4 OneKEY

Issue Summary

During the transition from IR1 OneKEYs to IR4 OneKEYs, users may encounter issues transferring the Store Digital Code (SDC) or pairing new IR4 OneKEYs. This guide helps troubleshoot problems during the IR key upgrade process.

Symptoms

• IR4 OneKEY fails to operate with store/floor equipment

• IR2 Programming Station does not appear to recognize IR1 OneKEY

• IR4 OneKEY does not receive the SDC code

• Store equipment reports a key mismatch or an unrecognized key

Cause

This issue typically occurs due to missteps in the SDC code transfer process or using incompatible devices:

• IR1 OneKEY is only compatible with IR2 Programming Stations, not IR4 OneKEYs directly.

• IR4 OneKEY must be paired with an IR2 Programming Station that has already received the store’s SDC code.

• The IR1 Programming Station is not compatible with IR4 OneKEYs.

Resolution Steps

Step 1: Insert the IR1 OneKEY (containing the store’s SDC code) into a blank/new IR2 Programming Station to transfer the SDC code.

Step 2: Ensure the IR2 Programming Station is now programmed with the store SDC code.

Step 3: Charge the IR4 OneKEY for at least 8 hours to ensure a full battery.

Step 4: Pair the fully charged IR4 OneKEY with the now-programmed IR2 Programming Station.

Step 5: Test the IR4 OneKEY with store/floor equipment to confirm successful programming.

💡 Tip: Always use a blank/new IR2 Programming Station for the SDC transfer from an IR1 OneKEY to avoid overwriting existing store configurations.

Workaround (if applicable)

If the IR2 Programming Station is not available, the SDC code cannot be transferred directly to the IR4 OneKEY. Wait until an IR2 Programming Station is accessible before continuing.

Additional Information

• Logs to check: Programming station LED indicators and error codes (refer to the programming station manual)

• Tools required:

  • IR1 OneKEY (with valid SDC)

  • Blank IR2 Programming Station

  • Fully charged IR4 OneKEY

• Related articles:

  • [IR4 OneKEY Setup Guide]

  • [Programming Station Compatibility Matrix]

  • [SDC Code Transfer FAQ]

Contact Support

If the issue persists, contact Technical Support Team at techsupport@invue.com or call 1-800-554-6883 for assistance.