LIVE Locks | Battery Issues

Occasionally, when LIVE Locks are installed, the batteries may not work as intended. This issue is often caused by the metal prongs inside the battery compartment being compressed into a flat state. When this happens, the batteries do not make proper contact, leading to power failure or inconsistent performance.

Environment Details

• Application/Service: LIVE Locks
• Version: Not version-specific
• Date/Time of Occurrence: Intermittent during installation
• User Role/Access Level: Installer or Technician

Steps to Reproduce

1. Install LIVE Lock as per standard procedure.
2. Insert batteries into the battery compartment.
3. Observe that the lock does not power on or respond correctly.
4. Remove the battery cover using the magnet tool (Order Code: DBG400).
5. Inspect the metal prongs inside the compartment.

Expected vs Actual Behavior

Expected Behavior:
Batteries make firm contact with the prongs, and the lock powers on properly.

Actual Behavior:
The batteries do not engage correctly due to flattened prongs, causing the lock to remain unpowered or behave inconsistently.

Root Cause

The metal prongs inside the battery compartment can become compressed during installation or handling. When they are too flat, they fail to establish a proper electrical connection with the batteries.

Solution / Workaround

1. Remove the battery cover using the magnet tool (Order Code: DBG400)

   

2. Carefully inspect the metal prongs inside the compartment.
3. Gently lift the prongs upward to restore proper contact height.
4. Reference image: (Insert image here showing incorrect vs. correct prong positions.)
5. Reinstall the batteries.
6. Test the lock to ensure normal functionality.

   

Additional Notes

• Avoid applying excessive force when adjusting prongs.
• Consider inspecting the prong position as part of the standard installation checklist.
• Contact support if the issue persists after the adjustment.