Occasionally, when LIVE Locks are installed, the batteries may not work as intended. This may be because the metal prongs within the battery compartment are compressed in a "flat" state. (To access the battery compartment, the magnet tool [Order Code: DBG400] is needed to remove the battery cover.)
To solve, the metal prongs should be gently lifted as shown in the photo below. The image shows a compressed prong at the top that needs to be fixed, and a properly functioning prong a the bottom. Once the prongs are fixed, reinstall the batteries and test to ensure proper functionality.
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