Review the installation of the device
- All plungers should be depressed; all ports and plugs should be securely plugged in and not loose
- Any smooth surface phones should be utilizing an LSE plate or polishing kit to ensure the grip of the adhesive.
- If using a bracket plate, no adhesive should be between the bracket plate and the sensor, a screw comes with this.
If there is not an obvious error in the installation and you have all the components needed, uninstall, and reinstall your stand. Ensuring you are applying pressure to the adhesives for a full 10 seconds.
If you are still unable to stop the false alarm, please reach out to InVue Customer Service for further advanced troubleshooting and product warranty checks.
Other Troubleshooting Scenarios:
- The stand isn't powering the device
- Stand isn't disarming.