OnePOD Stands Tether Cable Removal from OnePOD Sensors

Environment

• OnePOD Stands with integrated tether cables
• OnePOD Sensor Pucks connected to tether
• DBG406/InVue Magnet Tool required

Problem Description
Users are unable to unplug the tether cable from the OnePOD sensor puck due to the secure locking mechanism. Proper technique and tool usage are necessary to perform this action safely and effectively.

Symptoms

• Tether cable appears stuck or locked into the sensor
• Resistance when attempting to disconnect manually
• Unsuccessful attempts to twist and remove the cable head

Cause
The OnePOD sensor features a magnetic locking mechanism that requires the DBG406/InVue Magnet Tool to disengage the tether connection. Improper positioning or insufficient force can prevent removal.

Solution

1. Required Tool: DBG406/InVue's "Magnet Tool"; see image reference: 
   
   

1. Magnet Positioning:

   • Place the flat magnetic tip of the DBG406 tool onto the bottom-outer rim of the sensor puck.
   • Position it next to the sensor’s neck—where the tether cable head connects.

   • See image reference:

     

   
   
   
   
   
   
   
   
   
   
   
   
   
    

2. Cable Disconnection:
   • While keeping the magnet tool in place with one hand, use your other hand to push in and twist the tether cable head.
   • You may need several attempts to disengage the lock successfully.

Additional Notes
If you continue to experience difficulty removing the tether cable, please contact InVue Tech Support:

• Email: techsupport@invue.com
• Phone Support:
  • US/CAN: +1 888-554-6883
  • EMEA: +31 23-890-0150
  • Dutch: +31 23-711-3377
  • German: +49 800-589-5135
  • LATAM: +52 55-1168-9635
  • APAC: +852 3152-6811