If you are not seeing any devices in range in your mobile app this could be one of a few issues.

Bluetooth Antenna is not active

Follow the below steps:

1. Force close the app.
2. Go to your settings.
3. Turn you bluetooth off for 10 seconds.
4. Then turn it back on.
5. Reopen the app.
6. Login.
7. Wait about 10 seconds and see if the devices now show.

Making sure you have your permissions set

When you run LIVE Access mobile for the first time it will ask you to check your permissions.

After this though it will not do so again. 

Please make sure you have the following allowed for the app permissions.

• NFC enabled on your device.
• Bluetooth enabled on your device.
• Camera Permission enabled for the application.
• Nearby Devices Permission enabled for the application.
• The App installed from either the Play Store (Android) or App Store (iOS).
• Your Android phone on Android 9 or above.
• Your Apple phone on iOS 12 or above.
• Your Customer ID from your Web application.
• Your passcode from the Web application ready.