Pre-Checklist for Contacting InVue Global Support
Before reaching out to InVue Global Support, please complete the following questionnaire to facilitate the technical support process:
1. Provide Order and Manufacturing Information
- Order Codes: List the order codes involved (if available).
- Manufacturing Codes: Include the manufacturing code (four capital letters/acronyms) corresponding to each order code.
- Additional Information: Provide the quantity of affected units, as well as the partner's and end customer's names.
Example:
- Order Code: OK4000
- Manufacturing Code: XQBC
- Quantity: 12
- Partner: InVue Partner
- Client: InVue Client
2. Describe the Problem
- Errors: Describe the error(s) that the InVue product components are exhibiting.
- LED Light Status: If applicable, provide the status of the LED light.
- Electrical Charge Failure: Is there an issue with the electrical charge?
- Component Swapping: If the product is composed of multiple InVue components, have you attempted to swap parts within the sequence to identify the failing component(s)?
Example:
- LED Light Status: Yellow light
- Electrical Charge Failure: Yes
- Component Swapping: Yes, I tried charging the OK4000 keys using a different charger, but the yellow light persists when interacting with InVue locks.
3. Record and Submit Evidence
- If possible, record a video of the failing InVue components.
- Attach the completed questionnaire and the video(s) to an email and send them to the following address:
techsupport@invue.com
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