LIVE Access: KAS Cannot Check Out Keys

If you are unable to check out keys, first check if your KAS is online within your Access Manager portal.

*Note: your KAS does not need to be online to check out keys. It only needs to be online if you have:

• Added a New User to your system
• Made changes to an existing User in your system

If you have done one of the above and cannot check out a key, please follow the steps outlined in the following article: Why is my Access Manager key authorization station(KAS) offline? – InVue Help Center

If KAS is online and showing in LIVE Access, verify that the user is enabled in LIVE Access.

1. Log in to LIVE Access.
2. Navigate to the Users tab.
3. Search for the user(s) affected.
4. Select the User. The information panel will open on the right.
5. The upper right will show if the user account is enabled or not.

If you are following this process with a PIN that has not been updated recently:

1. To the right side of the KAS, there is a black adhesive covering. Peel this piece back to reveal a USB-A Port.
2. Use a USB-A to Micro-USB cable (ex. Phone Charger) and plug the USB-A end to the USB-A port of the KAS
3. The MicroUSB can plug into the key and you should be able to proceed with entering your PIN to check out as normal.
4. Call InVue Customer Service at 888-554-6883, Opt. 2 as soon as possible to report this issue.
   • Customer Service should check to see if there is any physical damage to the KAS MicroUSB. If so, a replacement KAS needs to be sent as soon as possible if within warranty.